The Petzi Treat Cam requires a direct connection to the Internet to establish and maintain a video session. It uses UDP Ports 5000 and 5001.
Push-to-Talk uses a range of inbound UDP Ports 10000-20000. They are randomly assigned each session.
In addition, the Petzi App uses outbound RTMP 1935 to establish a video session.
This is rarely a problem in a home network. But, if you hear the jingle but never get a video connection, it is likely that the port is being blocked in your network.
Here are some common causes:
Businesses, Government Offices, Schools - Setting up a Treat Cam in these locations is not recommended. Commercial firewalls and content filters can interfere with the Treat Cam. You'll need to work with your IT department.
Router Firewall Settings - If you have changed the security settings in your router, you may have inadvertently blocked the necessary port. If you want to keep a higher security setting than is "out of the box," you can use Port Forwarding in your router.
In some older routers, you may only be able to turn the firewall on and off. (They don't have different security levels.) If so, try turning off the firewall and seeing if you now have video.
(NOTE: Firewall settings on your computer do not affect the Treat Cam.)
WiFi Router connected to a DSL/Cable Modem - If you have a separate WiFi router connected to a cable or DSL modem that also allows you to connect network devices, you might encounter a situation where the video is not going directly to the camera.
Most WiFi routers have an "AP (Access Point Only) Mode". In that mode, the WiFi router uses the cable/DSL modem to route the network traffic directly, otherwise the WiFi router may be doing Network Access Translation which could inadvertently block the port. If this is your setup, we highly recommend "AP Mode"; it is usually a single click setting.
If you aren't sure or have any questions about the above, please contact support. Our agents can help you in most home situations.