Treat Dispenser Troubleshooting Guide

Step 1: Check the feeder

  • Does the ejector push back and spring forward normally? If so, go to Step 2.
  • Clear any treats or debris that may be lodged behind the ejector.
  • If there is no debris and the ejector is not moving back and forth normally, please contact support.

Step 2: Remove the skin from your unit

Step 3: Empty treats from your unit

Step 4: PetziConnect through the App and press the dispense button

Step 5: Check if the motor is functioning properly

  • Look through the treat filler hole at the top of the unit
  • Can you hear the motor running? 
  • Do you see the wheel spinning?
  • If either are not working, please contact support.
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