This error means that a video connection between your phone and your Petzi Treat Cam couldn't start. This can happen occasionally based on your Internet connection.
If the camera light on your Petzi is blinking, your Petzi is not online. You will not get video. Please read the following FAQ:
If the camera light is off, your are connected to to the network. Please contact support to assist you. PLEASE DO NOT RESET THE TREAT CAM.